The August 2024 releases of Dentrix include the following features:
- A new eligibility workflow for Dentrix
- Miscellaneous Features
Effortless Eligibility Verification
We’ve designed new features to make your eligibility workflow smoother and more efficient. To access the new workflow, your office must upgrade to Dentrix 24.16 or higher. If you are using Dentrix 23.4 or higher, you can turn on automatic updates. Otherwise, please schedule an upgrade with Dentrix Technical Support.
For existing customers, this will replace the eligibility request feature inside eCentral Insurance Manager, which requires eSync and WebSync. Claims tracking will still take place in eCentral. See the Next Steps section below for simple steps to get set up.
What’s New?
We’re simplifying the process of requesting insurance eligibility information with an integrated and automated workflow–all within Dentrix. You’ll receive reliable, timely responses from top insurance payers, all in a standardized form that’s automatically saved to the Document Center.
More accurate, detailed, and faster eligibility responses help your staff provide patients with clear coverage details, enabling quicker treatment decisions.
Key Features
- Stay in Dentrix: No more logging into eCentral.
- Higher rates of successful responses from payers.
- Real-time eligibility checks up to seven days before the patient appointment.
- Standard reports automatically saved to the Document Center and accessible from the Appointment Book.
- Writebacks to coverage tables for deductibles, maximums, and coverage percentages.
- Color-coded eligibility icons that easily indicate the patient’s eligibility status in the Appointment Book and the Family File.
Go beyond the standard eligibility response with Eligibility Pro:
Payers choose what data to provide you through Eligibility Essentials, and sometimes, that isn’t enough. That’s why we’ve added Eligibility Pro to go further in finding the data you need.
- Advanced Searches: Our API scours full insurance portals, pulling in detailed data beyond traditional electronic responses, like patient history, frequency limitations, and procedure code level coverage percentages.
- Broader Coverage: Works with more payers and provides greater access to additional data.
- Flexible Payment Options:
- On-Demand: Pay $3.00 per request with no commitment.
- Subscription: Choose a monthly package for a lower cost per request. To learn more, please call 1-866-955-5694.
Next Steps
- To access the new workflow, you must upgrade to Dentrix 24.16 or higher. If you are using Dentrix 23.4 or higher, you can turn on automatic updates. Otherwise, please schedule an upgrade with Dentrix Technical Support.
- If you have not sent claims through Dentrix in the last 30 days, you may need to verify your eTrans account. If you have sent claims in the last 30 days, you can skip this step.
- Acquaint yourself with the new eligibility workflow by reviewing the Eligibility Essentials Quick Start Guide.
Miscellaneous Features
- The Chart # and Social Security # search options were restored to the Select Patient dialog box.
- A Help button was added to the Billing/Payment Agreement Information dialog box.
- The Use Office Fee column was removed from the Office fee schedule in the View/Edit Fee Schedule dialog box.
- A What’s New button was added to the Appointment Book, the Family File, and the Office Manager.
Bug Fixes
- Fill Appointment List window: A note was added to the Text Setup dialog box clarifying that the practice name in Text Preview may differ from the practice name in the text message. (24.15)
- Changing search options, when using the simple Select Patient dialog box, caused the dialog box to stop responding. (24.15)
- In the Insurance Claim Information dialog box, Prior Date is now required for a prosthesis. (24.15)
- Clicking the More Info button no longer closes the Select Patient dialog box. (24.15)
- When practices sent multiple single billing statements, the print preview incorrectly showed the first statement only. Subsequent previews were blank. (24.16)
- When a procedure code list contained custom procedures with extensions (A or .A, for example), using the From and To options to create a procedure code list report incorrectly listed all procedure codes in the database. (24.16)
- Dentrix incorrectly allowed you to select the Assign dependent coverage outside family option to a dependent patient in the currently selected family. (24.16)
- In the Appointment Book, the Scheduled Production amount was incorrect in the Week View. (24.16)
- Posting a procedure to an account with a Credit Balance forward, incorrectly added the balance forward to the actual balance until you closed the Ledger. (24.16)
- Intermittently in the Patient Chart, procedure codes incorrectly appeared more than once in the Procedure Code panel. (24.16)
- Cancelling a Dentrix install incorrectly generated an error message. (24.16)
- If you selected Allow password reset with security questions, the Change Password and Password Security Questions Setup options didn’t appear in the menu when you clicked the logged in user’s name in the Appointment List window. (24.16)
- After running month end, preauthorizations were incorrectly missing from the Ledger. (24.16)
View the Release Guide.
These versions of Dentrix are known as 24.15 and 24.16.
