The October 2024 releases of Dentrix include the following features:
- Eligibility Pro Enhancements
- Transition from Vyne (NEA) to DentalXChange
- Miscellaneous Features
- Bug Fixes
Eligibility Pro Enhancements
- Dentrix Eligibility Pro Webinars For those customers who have purchased Dentrix Eligibility Pro, webinars on using Dentrix Eligibility Pro are now available through November 26, 2024. To register for these webinars, go to https://register.gotowebinar.com/rt/8270597275610920535.
- Updated the logic for the import process so that one plan level maximum displays rather than multiple when an insurer returns the same plan maximum for different service types in the Dental Insurance Benefits and Coverage dialog box.
- Updated the Payer ID in the HTML file to the Dentrix Payer ID rather than the Tuuthfairy Payer ID.
- Updated the Missing Tooth Clause and Downgrades indicators in the HTML file to reflect when they apply to an insurance plan.
- The Eligibility icon in the Appointment Book refreshes automatically to update the status more quickly.
- Display one plan amount deductible rather than multiple amounts when an insurer returns the same plan deductible for different service types in the Dental Insurance Benefits and Coverage dialog box.
- Provide three options rather than two when you exit importing benefit details.
- Updated the Eligibility Response HTML file to include a Benefit Notes indicator and section when a procedure code or service category is returned with a benefit note.
- Updated the color of the Eligibility icon in the Appointment List window to match the color of the Eligibility icon in the Appointment Book. (You cannot check insurance eligibility from the Appointment List window.)
- Returning errors in Tuuthfairy related to validation, such as invalid NPI or DOB. Eligibility requests that return one of these validation errors do not change the Eligibility icon color to orange.
- You can now import additional insurance benefit data (insurance plan details and exceptions and limitations) to the Dental Insurance Benefits and Coverage dialog box.
Electronic Attachments Migration
- Henry Schein One has added a new vendor partner to our current group of claim processing partners: DentalXChange. This announcement is for your awareness only. It will not change your existing service, payment, or delivery, and there is no action needed on your part.
- The attachments transition from the Vyne (NEA) attachment services to DentalXChange begins the week of 11/4/2024. This transition is expected to be completed with all applicable payers in early December 2024. Please note the following:
- Henry Schein One will still use Vyne (NEA) to submit attachments for some payers that DentalXChange cannot. Moving attachment processing for these payers to DentalXChange would result in a temporary downgrade of functionality, so Henry Schein One is not transitioning all payers at the same time.
- Because this process will be fairly fluid throughout the transition (possibly changing daily), a list of when payers will have their attachment processing transitioned to DentalXChange will not be available; however, if need be, you can contact Customer Support during this transition to learn which attachment service your attachments are routing through.
- This transition will all be done by Henry Schein One on the backend and will require no changes to the practice management software setup by the customer. The workflow for adding and sending attachments will also not change.
- This change will not affect pricing.
- The only change you may notice will be that claims and attachment reports will begin to display a DentalXChange (DXC) Number instead of an NEA Number (for those attachments routed through DentalXChange). You’ll need to reference this number when dealing directly with payers.
Miscellaneous Features
- When it’s open, the Signature Manager Settings dialog box no longer prevents you from accessing other Dentrix modules that are already open.
- The Signature Manager no longer resets the filters you selected to the default settings when you close the Signature Manager.
- (Beta only) Selected Beta offices can get a sneak peek of the new Family File module. For more information, please refer to the Dentrix Release Guide.
- A new Help topic describes how to chart bone loss, plaque, mobility, and furcation using shortcut keys.
- A new procedure code called Sleep Apnea was added to the Procedure Code Setup dialog box. Accordingly, the total number of procedure code categories in the Practice Definitions dialog box was increased from 15 to 20.
- In the Signature Manager’s Settings dialog box, clicking Cancel now closes the dialog box without saving changes.
- In the Perio Chart, you can now select multiple teeth and chart probing depth, clinical attachment level, and bleeding with a single mouse click.
- An available updates indicator (green dot) now appears next to Help in the menu bar and the Update Manager option in the Help menu in the Patient Chart, Perio Chart, Treatment Planner, List Manager, and Appointment List.
- The Other Integrated Products for Dentrix pop-up screen was removed. (This screen appeared when you closed the DentrixLink screen.)
Bug Fixes
- If you entered an electronic batch insurance payment for a secondary claim, the payment type incorrectly changed from Electronic Payment to Check Payment when you toggled from primary to secondary and back again. (24.19)
- To meet Medicare requirements, the ICD Ind box in Box 21 of claim form HCFANPI now contains a 0 (ICD-10) or a 9 (ICD-9). (24.19)
- If you selected a continuing care type in the Appointment Information dialog box, the Appointment Book stopped responding. (24.19)
- Printing the J43424 Claim Form incorrectly resulted in the following error message, “The Insurance Claim format is invalid. Please check the spelling of the claim format in Definitions.” (24.19)
- The insurance eligibility icon no longer appears for patients without insurance plans. (24.19)
- Multiple Eligibility requests were incorrectly sent for the same patient after having already received a response that the patient was eligible. (24.19)
- Switching tabs in the Select Patient dialog box improperly altered search results. (24.19)
- Appointment times were not being sorted correctly if you searched by Ap Time (appointment time) in the Select Patient dialog box. (24.19)
- After you created a new patient in the Family File, an error message incorrectly appeared. (24.19)
- After making a change to claim format and clicking Copy Settings, an error message “Unable to save changes” appeared. (24.20)
- If you opened the Dental Diagnostic Cross Code Setup dialog box, closed it, and then opened the Procedure Code Setup dialog box, the only categories listed under Procedure Code Category were <All Codes> and [None]. (24.20)
- In the DX2024 claim form, the date in Box 44 (Date of Prior Placement) was formatted incorrectly. (24.20)
- In the Patient Chart and the Document Center, the last selected patient’s name did not appear in the Search text box when you reopened the Select Patient dialog box. (24.20)
- Archiving a patient now correctly retains subscriber information and removes insurance information. (24.21)
- If you split a DentrixPay payment by provider/family, the total in Last Payment in the Ledger was incorrect. (24.21)
- Performance issues due to large patient files were resolved. (24.21)
- The Appointment Book no longer stops responding when appointments are set to complete. (24.21)
- The Lifetime Amount and Lifetime Remaining for the TMJ category now correctly appears in one row instead of three. (24.21)
- The nightly database health check incorrectly returned a low number of logs compared to the number of users. (24.21)
- Running month end while continuing to use the Appointment Book, Patient Chart, and Ledger incorrectly caused the modules to stop responding. (24.21)
- In the Office Manager, removing a Procedure Code Category incorrectly changed Dental Diagnostic Codes. (24.21)
- Patients did not have an Insurance Eligibility folder in the Document Center; even though, the patients were eligible according to their Eligibility status in the Appointment Book. (24.21)
- Sending a QuickBill statement incorrectly generated the “Unable to get provider information” error message. (24.21)
- An error message incorrectly appeared when you tried to edit an attachment in the Document Center. (24.21)
View the Release Guide.
These versions of Dentrix are known as 24.19, 24.20, and 24.21.
