What's New in Dentrix

New features to help your team be more productive and more profitable.

November 2024 Releases

by | Nov 12, 2024

The November 2024 releases of Dentrix include the following features:

  • Insurance Eligibility Enhancements
  • Mandatory security questions
  • 2025 CDT code updates
  • Dentrix system requirements
  • Bug Fixes

Insurance Eligibility Enhancements

  • Changed “Eligibility Pro Payer Maintenance” label to “Payer Connection Portal” and moved the menu position.
  • Updated Eligibility Pro On Demand text and removed the 30-day snooze option.
  • Updated the Eligibility Response HTML file to more accurately reflect the “Source” of the eligibility.
  • Added co-pays to the Eligibility Response HTML file for DHMO/HMO plans.
  • Added Deductible Met and Max Reached indicators to the Eligibility Response HTML file. This enhancement provides a visual indicator when patients meet their deductibles or reach their maximum benefits for the plan year.
  • Updated the header in the Eligibility Response HTML file to make the Source label more prominent. It now appears in the top-right corner of the file and the font is larger. The term “Essentials” or “Pro” also appears in the label to identify which Eligibility solution your office is using.
  • Henry Schein One is hosting weekly training sessions through December for Dentrix Eligibility Essentials customers who wish to learn more about the new workflow. The session consists of a pre-recorded walkthrough of the workflow with Dr. Ryan Hungate, including how to set up the Payer Connection portal to begin requesting On-Demand Pro checks, how to upgrade Dentrix, and how to prepare for purchasing a Pro subscription. A Revenue Cycle Management specialist (Solutions Consulting Engineer) will join live to answer questions. To register, click Eligibility Training Series.

Mandatory Security Questions

  • If you have enabled passwords, setting up security questions is now mandatory. You can skip setting up security questions no more than three days.

2025 CDT Code Updates

  • The American Dental Association’s CDT codes have been updated for 2025. Henry Schein One maintains a licensing agreement with the ADA that allows us to bring those changes to your practice management system as a software update. If you have an active Dentrix Customer Service Plan and use Dentrix G7.5 or later, Dentrix automatically downloads and installs the new codes.

Dentrix System Requirements

  • For 2025, Dentrix system requirements have been updated to meet Windows 11 requirements and to ensure that Dentrix continues to perform optimally. The updated requirements appear in the Dentrix 24.23 System Requirements document, so you can prepare for the new year. After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10.

Bug Fixes

  • The last character of a state’s two-digit code was incorrectly cut off when you printed the DX2024 Claim Form. (24.22)
  • When you upgraded from Dentrix 24.15, a temporary folder was not deleted before or after the upgrade was complete. (24.22)
  • Even though patients were labelled “eligible” in the Appointment Book, their eligibility benefit details did not appear in the Document Center. (24.22)
  • Partially paid claims were incorrectly added to the patient’s ledger as fully paid. (24.22)
  • Aging totals were incorrect in the Aging Report. (24.22)
  • If a Preauthorization Estimate contained a completed procedure, Claim Status Notes would not open. (24.23)
  • The DX2024F Claim Form did not correctly populate the SRP date field when the claim was batched or printed. (24.23)
  • If you posted a procedure in the Ledger or the Patient Chart and then replaced the original procedure and changed the fee amount of the replacement procedure, the changed fee amount was not saved. (24.23)
  • An error message incorrectly appeared when you registered for ePrescribe. (24.23)
  • In the Ledger, initial balances were incorrectly calculated in Month-to-Date and Year-to-Date totals. (24.23)
  • The update available indicator in the Help menu incorrectly indicated that an update was available. (24.23)
  • Duplicate deductible entries in the database incorrectly caused an “Out of Memory” error when the Insurance Aging report ran. (24.23)
  • Importing insurance eligibilities and updating the coverage tables corrupted the coverage tables. (24.23)

View the Release Guide.

These versions of Dentrix are known as 24.22 and 24.23.