December 2024 Release

The December 2024 releases of Dentrix include the following features:

Insurance Eligibility

Added On Demand “Eligibility Check(s) in Progress” and “Eligibility Check is Complete” notifications.

Added a new tool called Practice Notifications. Using Practice Notifications, Henry Schein One can notify practices of new releases, hot fixes, or urgent situations, such as outages.

The American Dental Association’s CDT codes have been updated for 2025. Henry Schein One maintains a licensing agreement with the ADA that allows us to bring those changes to your practice management system as a software update. If you have an active Dentrix Customer Service Plan and use Dentrix G7.5 or later, Dentrix automatically downloads and installs the new codes. For more information, click Updating CDT Codes in Dentrix for 2025.

Adjustment amounts in the Batch Insurance Payment window were incorrectly reporting $0 amount. (24.24)
An error incorrectly appeared when you opened the Select Guarantor dialog box after changing the Head of Household. (24.24)
An error incorrectly appeared if you removed all the columns from the Select Patient dialog box. (24.24)
When you printed the 2024 preprinted forms, the text did not line up properly. (24.24)
In the Document Center, the Benefit Notes icons were not properly displayed in the Eligibility Response HTML file. (24.24)
Searching for patients in the Select Patient dialog box did not return the expected results when you used asterisks. (24.25)
The Family File stopped responding if you clicked the divider line under Subscriber in the Insurance Information dialog box. (24.25)
The Patient Notes Report did not include new Claim Status Notes. (24.25)
If MetLife returned an eligibility status of “Unknown,” Dentrix incorrectly set the patient’s status to “Not Eligible.” (24.25)
If a patient’s account had a special adjustment that was connected to a guarantor but was not flagged as a guarantor, month end failed. (24.25)
The Deductibles and Maximums report incorrectly reported $0. (24.25)
Manual Eligibility Response notifications were not working correctly. (24.25)
The Ledger sometimes stopped responding when claims were created. (24.25)

These versions of Dentrix are known as 24.24 and 24.25.