October 2026 Releases

The October releases of Dentrix include the following features:

Family File

When you add a new patient, the street and emergency contact names under Street Address and Emergency Contact receive initial caps automatically.
The buttons in the New Patient dialog box have been modified to clarify the workflow for creating a new patient. These changes include a Save & Close button that replaces the Save Patient button and the addition of Next and Back buttons.
The guided tour was updated.
When you resize the Family File window, it retains that size when you subsequently close and then reopen the Family File window.

In the Insurance Claim and Preauthorization windows (dental and medical), the placement of the Claim Financial Summary and the Payments and Adjustments cards was changed.
The redesigned Claim and Preauthorization windows have been modified to be easier to read.

When you add or change a claim status manually, creating a note is no longer mandatory.
The Claim Status Notes dialog box has been modified to be easier to read.
When you send a claim manually, the claim now moves to the Sent tab.

During an update to Dentrix, the Smart Image DEXIS connector is now always reinstalled even when the connector is already installed.
To prevent the installation of a withdrawn update, the Update Manager now automatically deletes downloaded updates that have been pulled and are no longer available.
You can now filter the Dental Insurance Benefits and Coverage window to show only the changes made after an import occurred.
You can use Cards on File in your practice to automate payment collection and get paid faster.
The NPS survey now appears every 180 days instead of every 365 days.

The What’s New dialog box incorrectly appeared every time you opened the redesigned Family File until you selected the Don’t show again checkbox. (26.26)
A generic error message incorrectly appeared randomly when you switched to or opened the Ledger. (26.26)
In the Family File, the Customize Toolbar dialog box did not open after you changed and reset the order of the toolbar icons. (26.26)
The Family File and the Appointment Book stopped responding during an insurance eligibilities import. (26.26)
An emergency contact was not created when you tried to create one for a new patient. (26.27)
The Referral Recap option was incorrectly removed from the Print menu in the Ledger. (26.27)
The bottom portion of the Claim Status Notes dialog box was not visible when it was opened from a laptop. (26.27)
An eligibility import error occurred during a manual import of eligibilities. (26.27)
The Customize Toolbar dialog box did not open after you changed and reset the order of the toolbar buttons. (26.27)
The redesigned Family File did not show the correct status for a new patient on the Patient Information card. (26.28)
Form Status in the redesigned Family File did not show a patient’s full form submission history for either automated or on demand forms for all statuses. (26.28)
The Office Manager stopped responding when you updated a device that was already linked in Dentrix Pay Setup > Manage Device. (26.28)

These versions of Dentrix are known as 26.26, 26.27, and 26.28.